Frequently Asked Questions

Thank you for visiting My Dallas Apartment. Here are some answers to questions we are often asked:

How can you do all that work for free?

Great question!

1. All licensed apartment locators are paid a fee by the apartment where you decide to lease. Apartment locators are very important to apartment communities because we bring them good tenants.
2. As an incentive for you to allow us to represent you, we give back to you part of our fee as a cash rebate or free moving time, depending on the details of your signed lease.
3. We know that if you are pleased with our service you'll refer your friends to us, too.

 

Why should I give you my contact information? I don't want to be bothered.

Another great question!

1. Apartment specials change daily, depending on the place and location. To avoid wasting your time, we must ask you a couple of other questions so we can direct you to the best deals and give you the opportunity to save even more.
2. We must also verify information to assure that our data is accessed by real people looking for an apartment and not by someone wishing to exploit our web site for spam.
3. If you prefer not to be contacted, just let us know and we won't call.

You can waste lots of time visiting apartments in the Dallas area. Even if you know where you want to live, we can save you money, provide inside information and move you for free to your new apartment. Or we'll give you up to $400 cash back, depending on your lease!

You'll want today's APARTMENT DEAL ALERTS, because we they can save you money. We receive notice of specials daily that are usually for a limited time. We'll notify you of those that match your preferences. As professtionals, we know how important personal privacy and independence is to you. We will not harass or pester you. That would be contrary to our professional commitment to serving you. After all, we want you to use My Dallas Apartment again and tell your friends about us.

 

I never received anything after I submitted my preferences. When can I expect something?

We send your information packet via email usually within minutes. If you did not see it, one of two things may have happened:

1. There was an error in the email provided to us
2. The phone number you provided is incorrect.
3. Your spam filter grabbed the email we sent to you. Check your Junk mail.

If one or more of the above occurred you should:

• Check your Junk mail to see if our email is there. If so, add our email address to your Address book in your email program.
• Return to our web site, enter your search information carefully and click the Search Now button.
• Call us and tell us you did not receive your packet of apartment selections
• Send an email to clients@mydallasapartments.com and include your contact information. We will reply to you right away.

 

How can my moving service be free?

All our services are provided at no charge to you and are IN ADDITION TO any and all available move-in specials being offered at the time. Like every licensed apartment locator, we are paid a commission for providing the apartment community with a quality tenant like you, provided you meet certain simple qualifications. Commissions paid to us are unrelated to any specials, rent rates or promotions offered to you by the apartment communities. We then use a portion of our earned commission and pay for all or part of your move. It's just that simple.

 

What is included in my free moving service?
Obviously we can't afford to move a grand piano or a Rembrandt for free, so we have put together a list of included items here. We will provided a price quotation for any items not listed in our included items. And, you'll find our rates for such extras to be very competitive.

 

How does the cash rebate work?

Cash rebates are offered as an option. However, they are limited to 20% of our total commission and will be paid at the time we receive our commission from the apartment community you choose. That usually takes 30-60 days from the time you move.

 

Why should I use an apartment locator service, when the apartments sometimes offer moving too?

All apartment locators are NOT equal. Our agents are fast, free and professional. We know the pros and cons about apartment communities. We get information about move in specials first hand. And we save you time, money, fuel and disappointment. We can provide excellent matches to your preferences direct to your email in minutes. Plus, we use professional, licensed movers to handle your possessions.

There are 1000s of apartments in the Dallas area. Prices, specials, management, and availability change daily. Unless you are updated with these details every day, and you have inside experience with what it is like to live in each community, you cannot be sure your selection will meet your expectations. Things can look much better than they actually are. Your personal client services manager is an experienced and licensed apartment locator who understands the difference between and apartment and an upscale or luxury apartment. And, they know the Dallas area. After all, location is your first priority. We want you to be so gratified by our service and your experience that you will feel confident and comfortable referring your family, friends and business associates to MyDallasApartment.com.

Our relationships with Dallas' best in residential and corporate apartment living assure you access to the kind of perferential treatment, latest offers and inside information you should expect from your apartment locator service.

 

What quality of moving service do you provide?

We provide professional, licensed and insured moving services by Exodus Moving & Storage. (www.ExodusMoving.net). They are a family owned and operated Texas business and members of the Better Business Bureau. They have a reputation for providing referrable moving experiences. All you belongings are shrink wrapped and transported in trucks, not trailers.

Of course, if you prefer to select another mover or move yourself, you may do so. However, we know your cost will be higher, because we do not charge for your moving service when the above conditions are met.

 

Do I have to personally meet with you to get what I need?

Absolutely not. However, in some cases an apartment community may require a licensed agent to meet you there and escort you through the property. Otherwise, there are three ways you can benefit from our free services:

Option 1 (Recommended): call us at 214-377-2944 or toll-free 1-877-488-0249 and let us assist you with your search and provide the latest updates on apartment specials, promotions and news.

Option 2: Browse through our complete database of Dallas apartments, Downtown Dallas apartments, Uptown Dallas apartments and apartments in all other surrounding areas. Then give us a call and let us save you time and make your life much easier by assisting you with your selection process.

Option 3: Browse on your own, visit apartments and sign your lease. Then contact us, to arrange your complimentary move or cash rebate, whichever you choose, provided you have met the following conditions

What is required to qualify for a free move?

IMPORTANT: There are only three conditions required by the apartment community where you choose to live...

1. You must specifically list "My Dallas Apartment" as the one who referred you.
2. You must list "My Dallas Apartment" on BOTH your guest card on your initial visit, AND on your apartment lease application.
3. Your minimum monthly lease amount must be $750 per month. If less than $750.00, you will be eligible for a reduced moving credit/free move offer or cash back. You must sign at least a 6-month lease to be eligible for t he free move or rebate offer.

The apartment community will NOT pay our commission, and you will NOT receive these added benefits, including a complimentary move, if you have not accurately and thoroughly completed the above qualifications. You should contact us for a no-obligation explanation if you have questions, BEFORE you visit any apartment community.

How can we provide you with a complimentary move?

It is very simple. We control the moving cost and we pay that cost out of our commission. Of course, if you prefer to select another mover or move yourself, you may do so. However, we know your cost will be higher, because we do not charge for your moving service when the above conditions are met.

Thank you very much for taking time to learn about us, and we look forward to providing you with the very best Dallas apartment, Dallas condo or Dallas townhome living has to offer.

My Dallas Apartment
Client Services Team